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Payments & Returns

Payments

Safeguarding your financial and personal information is one of our most important priorities. That's why we automatically encrypt all sensitive information sent between your computer and our systems, ensuring your information is kept private.

Information collected by this site is used to:
• Take and fulfill customer orders
• Administer and enhance the site and service
• Disclose information to third-parties for goods delivery purposes only

Returns

You may return your order for an exchange or a refund within 7 days of delivery. Before returning your order, you must contact us via email sales@leatherwatchstrap.co.uk to argree terms of your return.Please read our returns policies.

Please note that we cannot accept your return if:

• product is not in its original condition or shows clear signs of use
• return has been requested more than 7 days after delivery
• product has been custom-manufactured

All items that are returned because an error has been made in ordering the wrong size, colour or item, will not receive a refund on postage and packaging. These costs are incurred when we send out your item and cannot be refunded. Unwanted items must be returned at buyers own expense. We will be happy to exchange items or issue a refund subject to the following terms & conditions listed below:

Return of item(s) will be at your own cost. If you require us to supply an alternative item to that received please ensure that you include a Royal Mail first class 'large letter' stamp to cover return postage. "We will not process or dispatch exchange items, if the appropriate return postage is not included with the returned goods".

Goods returned must be sent in secure protective packaging with the appropriate postage attached, if the postage paid is deemed to be insufficient by Royal Mail we will not collect or pay any additional postage fees charged by Royal Mail and recovery of your package will be your own responsibility.

Successful refunds issued will be less our original postage and packing costs (this cost is included in the final price paid when placing your order). Example - in the case of goods being originally dispatched by us to a UK address by Royal Mail 'large letter' first class post your refund will be the total amount paid less £1.00, this deduction simply covers our initial unrecoverable postage and packing costs.

"We adivse that you send returns via Recorded Delivery, proof of postage is not proof of receipt."

"Claims for non-delivery must be made within 7 days of placing your order."

"We cannot accept cancellations of customers orders that have already been processed".

IMPORTANT!

By placing an order on our web site you certify that you have read, understand and agree to be bound by the above terms and conditions.

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